I just wanted you to know how much I appreciate the service that I have received from Dan Doolin, Mike and Ian (the installers).
Mike and Ian took their time and made sure to do things "right" even though they were working overtime. Very impressive!!!! I really do appreciate their efforts in doing their best, and not to do well for the boss, or look good in front of co-workers, but to give the customer what they'd probably want to receive after ordering several thousands of dollars worth of appliances. They sincerely cared to make sure everything was set correctly during the install. I've seen too many in the service industry lately that don't seem to care about the quality and rush through the job haphazardly, but not your guys. Way to go!
Also, Dan Doolin has been very helpful, considerate, timely and efficient with everything that he has helped us with.
Thanks for great service!
M. M.
Dear Art
I am sending this to let you know what a wonderful experience it was having my new refrigerator/freezer delivered and installed on my boat. Big Mike and crew of 2 could not have been better. I was worried that it was not going to fit as it was necessary for me to cut up the old unit to get it off the boat. I think the boat was built around it.
Mike and crew arrived on time, called ahead to let me know they were on their way and arrived with a can do attitude. All went well with the install. They cleaned up and instructed very patiently.
If you ever need a reference give me a call.
Sincerely,
D. F.
Good morning Dick
Sue and I just wanted you to know how impressed we were with the professionalism of your delivery and installation team (Mike and David) who brought our washer and dryer on Tuesday. They were soft spoken, skillful and very careful. We hope you can convey our satisfaction to the men who did the work and to their manager.
Thanks for everything
-N.C.-
Sammamish WA
Dear Rick & Joan
This is just a note to say thank you for a great customer experience! We Purchased a Duet washer/dryer at Arnold's in April 2005. A few weeks ago, the washer broke down completely and both the central control unit, and motor control unit needed to be replaced. As it was just over 12 months, Whirlpool refused to cover the repair cost in full (although we had problems starting in March 2006). Your employee, Dan followed up directly with Whirlpool on our behalf and was able to get Whirlpool to cover the entire parts and labor cost! We originally made our purchase at Arnold's because of your reputation for excellent customer service and you didn't let us down. We are committed customers of Arnolds Appliance.
Sincerely,
-H & L. F-
Hi Dan!
Thanks you so very much for taking the time to help us find a washer and dryer. Your kindness is greatly appreciated! It was wonderful meeting you. Thanks again for all your help.
-J & V-
Dear Rick,
This letter is a follow up to the phone call I had earlier today. I wanted to express my sincere gratitude for the very fine crew you sent out to my home for the delivery and installation of the 632 Sub Zero. The crew Jeremy M and Brain N were exceptional. There care was tremendous, not seen often in these days. Thank you Arnold's for an "A" team.
Sincerely,
-D.M. - Bellevue, WA
To whom it may Concern:
I am taking the time to let you know about my pleasant experience in buying a stove and refrigerator from your store and the exceptional employees I dealt with in this NO CUSTOMER SERVICE world we are living in. A few weeks ago I decided I was tired of living with tired old appliances that just weren't doing the job anymore. I visited several places and got the run around in some cases, but was really impressed when Jeremy greeted me when I waked into your establishment. I felt comfortable talking to him about my needs and concerns, and I knew when I walked out of there; I was going to buy the appliances from you. I came back in later to sign paperwork and schedule the delivery. Your delivery personnel showed up on the right day, early (my, whoever heard of that), but they were very patient as I ran around to get things out of the refrigerator. Mike and Steve were very careful with my stuff and Mike gave me a suggestion about the heat of the burners that will make me more cautious when I turn the burners up. I didn't realize how mediocre mine were until I turned the new ones on. Also, Steve adjusted the refrigerator so it is actually level for the first time in 16 years. Nothing in my house is level. I am thrilled I don't get clobbered with the freezer door every time I open it anymore. In closing I was impressed with the great service I received and only hope that the Hotpoint stove and GE refrigerator perform as well as your employees do. A friend of mine stopped by the other day to look at my new stove and loved the looks of it so much, she is thinking about buying one also. Guess who I recommended?
Sincerely,
-J.K.-
Dan,
My husband and I wanted to thank you and your delivery crew for the professional manner in which our new washer/dryer were delivered and set up in our home last Thursday.
Thank you,
-B.L. - Federal Way
Dear Cheryl & Jeremy
Thank you for your assistance with our purchases. We are very excited about our kitchen remodel and the great appliances we will now have. We want you to know that we will be customers for life and that we will sing your praises to our family and friends. Our experience has been so much better than our interactions with your competitor…….. We are so grateful for your customer service and courtesy you have extended us.
All the best
-D & M. W-
Jeremy,
Its such a pleasure to work with you. Our remodel has taught me to appreciate competent and efficient folks.
-R.W.-
Dear Jeremy and Josh
This is just a note to say thank you for your help in understanding my concern on my new microwave and replacing it with a new one. I don't mean to be a "picky" customer but I was afraid to use a microwave with a defective door. Josh who came to install the unit was very helpful and did not make me feel I am an unreasonable customer and I just want to thank you both so much for your understanding and your superb service. I will always refer my friends to you both.
-J.J.-
Dear Rick
We would like to express our appreciation to your salesman Dick. On July 7th, 2000 my wife and I visited your store looking to purchase appliances. Dick was very polite, knowledgeable and professional. He went out of his was to accommodate our needs and helping us to choose the correct equipment due to our very tight kitchen space. He also took extra time to deliver the correct appliances to our home personally. We are very thankful for the extra time and effort he gave us. Dick is definite asset to your company. We would highly recommend Dick and Arnold's Appliance to our family and friends.
Sincerely,
-B.O.-
Jeremy,
Thank you for your excellent help and service. Your delivery people did a great job and I love my new Whirlpool refrigerator.
M.R.
Mercer Island WA.
Dear Mr Doolin
This is to say thanks for your prompt attention to my call. We received a check for $206.72. It has been a pleasure to deal with Arnolds Appliance.
-E.A.-
I have been working with Lyle for several months now on a building project and wanted to issue a compliment. He has been a delight to work with.
-L.W.-
Dan,
Compliments to your delivery/install man, Josh. He was a very efficient and considerate young man-polite! Closing door to not let heat out, delivered through front door rather than back door which would have been easier, so not to leave grooves in my lawn. Cleaning up and checking for leaks. An extra-he noticed my refrigerator protruded about 2" from cabinets. He checked the clearance in the back, removed the top hinge and cover from the door, and shaved off the bottom of my cabinet trim. It now sits flush to my cabinetry, it is an improvement in appearance and looks great! Your delivery men of a year or two ago didn't think of this. I kindly thank him for this observance.
Sincerely,
-F.R.-
This is a note to tell you how much we enjoyed our recent experience with Arnolds Appliance.
In July we purchased new kitchen and laundry appliances from Bruce of your sales staff. He was knowledgeable, helpful and responsive. On August 27th the appliances were delivered and installed by your team of Art, Steve and Josh. We found them to be very professional, competent and pleasant, and they certainly worked well as a team.
It was nice to have such a positive experience and I would give you high marks in customer satisfaction.
-K&DZ-
Bellevue WA
Dear Art,
I just wanted to take a moment to thank you once again for handling the situation with our refrigerator. I've sang your praises to everyone who hear my stories of the thanksgiving turkey on my deck in the camping cooler. Thanks to you I had a loaner refrigerator in less than two hours. Lew and I appreciate you dealing with the "customer service" representatives from Whirlpool/Kitchen-Aid. We were getting no where, you made it all happen. The new refrigerator is great and Arnold's Appliance will be praised by Lew and I for its excellent follow through even in the face of a problem that wasn't theirs.
Thanks so much-
-B.W.-
Art,
Thank you for your prompt attention last week concerning our dryer. That is the reason we continue to buy from Arnold's rather than a large "box" store. Also your delivery crew couldn't have been nicer or more professional.
Regards,
-D.M.-
Jeremy,
Thank you very much for all your hard work on this project and making things run so smoothly on our end. I appreciated how quickly you solved all my little problems that arose and how quickly you got the units too us. Arnold's Appliance has been by far my best supplier on the LS project, and I look forward to working with you in the future. I plan on recommending Arnold's Appliance for our upcoming projects.
Thanks again,
-W.W.-
Dear Rick,
I recently purchased a Thermador oven system. Dan was the Appliance Consultant who supported my inquiry and managed the ordering process. His services were professional, courteous and efficient.
When the oven was delivered I intended to install the oven with assistance from my son. Unfortunately, my son would not be available for the next several days. I called Arnold's to request a service agent for assistance and expected to provide appropriate compensation his time and effort. It was Dan day off and the call was referred to Jeremy your sales manager.
Jeremy immediately understood the service need and checked availability of the service personnel. They were booked solid for the next couple days. Jeremy volunteered his personal services assist with the oven installation. The next morning he came out and within ten minutes we had the oven installed into the cutout. Jeremy indicated that compensation was not appropriate and that his only concern was to support my needs.
I wish to let Jeremy know that his support was most graciously appreciated. Such personal concern and attention to a customer request was very special and not often provided in today's business world. Jeremy's actions and assistance was outstanding and provides good public recognition for Arnold's Appliance.
Sincerely,
-H.A.-
Just had a GE Monogram refrigerator installed in a house that we have just purchased. I would like to commend Ross and Kevin on the truly professional and efficient manner with which this was done. It was definitely a pleasure doing business with Arnold's Appliance and these two representatives of your company are a big reason we will return to you when we need additional appliances.
-R.N-
Rick,
I am the job Forman of the Villa's at Carillon Point, with Scott Construction. I would like to let you know what a good job these guys do and represent Arnold's Appliance to the best of their abilities meaning that these guy's are very meticulous careful and work very well around other sub's and carpenters. Arnolds should and already does recognize these three guys'. They are great
Thanks
-R.T.-
Just wanted to compliment on how professional and hard working Josh was. I aws very pleased with my experience and wanted to make sure the boss knew it.
-L.L.-
Bellevue WA.
Dear Rick,
There are many reasons we select Arnolds for all our appliances and recommend you company so securely.
It starts with Dan and all the entire knowledgeable staff, but it flows to your installation crew.
Recently we had a washer and dryer delivered and installed by Scott and Andrew. The dryer was easy to install, there was a potential problem with the washer, the average crew would have told us to call a plumber and cut the visit short. This crew took the time to rectify the problem, and again illustrated why we select an appliance store to purchase appliance from, not a discount store.
Thank you all
-R.F.-
Dear Jeremy,
My thanks once again to you and your co-workers at Arnolds. You went out of your way to resolve my problem and I am so grateful. The dishwasher is fabulous. I am still a little surprised each day that the dishes come out sparkly and clean! Please pass on my thanks to Josh. Arnolds has my future business and you can be sure I will tell all my friends what wonderful service I have received.
-C.R.-
Phil was just out to install our new Kitchen Aid oven. He did a great job. Cleaned up after himself – took his shoes off every time he came in the house- as we do. Obviously knew a lot about the ovens and gave me a quick run through of how to use it.
Thanks
-C.G.-
Hi Dan,
Thank you so much for taking the time to help us find a washer and dryer. We also really appreciate the discount you we able to get us. Your kindness is greatly appreciated. Thanks again for all your help.
-J&V-
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